Privacy Policy

Classic Ceramic + Tile ("we," "our," or "us") respects your privacy and is committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) . This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services.

1. Collection of Personal Information

We collect only the information necessary for identified purposes, including:

• Identity & Contact Information: Name, phone number, email address, and address when you sign up or place an order.
• Order & Transaction Information: Product selections, invoices, estimates, and order history.
• Payment Information: While payments may be processed over the phone or at pickup, we do not store credit card details on our servers.
• Supplier Data: Real-time inventory information received from our local and overseas suppliers’ APIs.
• Technical Information: IP address, browser type, and device data for website security and analytics.

We will identify the purpose of collection at or before the time personal information is collected.

2. Use of Personal Information

We use your information to:

• Process and manage your orders.
• Create invoices, estimates, and transaction records.
• Sync completed invoice data with QuickBooks via secure API.
• Display supplier inventory data to eligible customers.
• Contact you to confirm orders, arrange payment, or schedule pickup/delivery.
• Improve our website, ERP system, and customer experience.
• Comply with legal or regulatory obligations.

We will not use your personal information for purposes other than those identified without your consent.

3. Disclosure of Personal Information

We may disclose your information to:

• Service Providers: Such as QuickBooks (for accounting), payment processors, and suppliers (for inventory visibility).
• Employees: With authorized access to process orders and provide service.
• Legal or Regulatory Authorities: If required by law or necessary to protect our rights and property.

We do not sell, rent, or trade your personal information to third parties.

4. Consent

By providing personal information to us, you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Retention & Safeguards

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law.

We use reasonable security measures (technical, administrative, and physical) to protect personal information against unauthorized access, use, or disclosure. However, no system is completely secure.

6. Your Rights

Under PIPEDA, you have the right to:

• Access and request a copy of your personal information.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for further use of your personal data (subject to legal or contractual limits).
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights are being violated.

Requests can be made by contacting us (see Section 9).

7. Cookies & Tracking

We may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may affect functionality.

8. Third-Party Links

Our website may link to third-party websites (e.g., QuickBooks, suppliers). We are not responsible for their privacy practices and encourage you to review their privacy policies.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Classic Ceramic + Tile
Email: info@classicceramictile.ca
Phone: 416 781 7571
Address: 18 Dufflaw Road, Toronto, Ontario M6A 2W1

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."